How to Request a Refund for GenPPT
We want you to be completely satisfied with GenPPT. If you're not happy with your purchase, here's how to request a refund.
Refund Policy
30-Day Money-Back Guarantee
- Full refund available within 30 days of your original purchase
- Applies to first-time subscribers only
- Must be requested through proper channels (see below)
Prorated Refunds
- Available for annual subscriptions canceled within the first 30 days
- Monthly subscriptions: Full refund if canceled within 7 days
How to Request a Refund
Step 1: Contact Support
Email us at support@genppt.com with:
- Subject Line: "Refund Request - [Your Account Email]"
- Account Details: The email address associated with your GenPPT account
- Purchase Information: Date of purchase and subscription type
- Reason: Brief explanation of why you're requesting a refund (optional but helpful)
Step 2: We'll Process Your Request
- Review Time: 1-2 business days
- Confirmation: We'll email you to confirm your refund request
- Processing: Refunds are processed within 5-7 business days
Step 3: Receive Your Refund
- Payment Method: Refund will be issued to your original payment method
- Timeline:
- Credit cards: 3-5 business days
- PayPal: 1-2 business days
- Bank transfers: 7-10 business days
What Happens to Your Account?
Once your refund is processed:
- Your Pro subscription will be canceled immediately
- You'll have access to free features only
- Your presentations will be saved but some Pro features may be locked
Common Questions
Q: Can I get a refund after 30 days? A: Refunds after 30 days are reviewed case-by-case. Contact support to discuss your situation.
Q: Do I need to cancel my subscription first? A: No, we'll handle the cancellation as part of the refund process.
Q: Can I get a partial refund if I used the service? A: Yes, usage doesn't affect your eligibility for a refund within our policy timeframe.
Need Help?
Having trouble with your refund request? Contact us:
- Email: support@genppt.com
- Live Chat: Available on our website
- Response Time: Within 24 hours
We're here to help! If you have any questions about refunds or billing, don't hesitate to reach out.