How to Request a Refund for Your GenPPT Subscription

Learn about GenPPT's refund policy and how to submit a refund request for your subscription.
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Learn about GenPPT's refund policy and how to submit a refund request for your subscription.
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At GenPPT, we strive to provide the best possible experience for our users. If you're not satisfied with our service, we're here to help you with the refund process. This guide explains our refund policy and walks you through submitting a refund request.

Understanding Our Refund Policy

Our refund policy is designed to be straightforward and fair:
Key Points
  • 72-hour (3-day) full refund window from initial purchase
  • Requests must be submitted before the 72-hour period expires
  • One-time purchases of templates/assets are non-refundable after download
  • Subscription access ends immediately after refund processing
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How to Submit Your Refund Request

Required Information

Send an email to [email protected] with:
  1. Your account email address
  1. Purchase date
  1. Detailed reason for refund request

Writing an Effective Refund Request

Your feedback helps us improve our service. Here are examples of constructive feedback:
✅ Helpful Feedback Examples
  • "The AI generated Spanish text despite English language settings"
  • "Export formatting doesn't match preview (specific font/image issues)"
  • "Image generation created abstract shapes instead of requested corporate illustrations"
❌ Less Helpful Feedback
  • "The product doesn't work"
  • "I don't like it"
  • "This is terrible"

What to Expect After Submission

Refund Timeline

Stage
Timeframe
Initial Confirmation
Immediate
Request Review
24-48 hours
Decision Notification
Via email
Refund Processing
5-7 business days

Important Notes

⚠️ Before Requesting a Refund Export any presentations you want to keep, as access will be terminated once the refund is processed.

Frequently Asked Questions

Can I get a refund after 72 hours?
No, refunds are strictly limited to the first 72 hours (3 days) after purchase. We recommend testing the platform thoroughly during this period.
How long until I receive my refund?
After approval, expect 1-10 business days for the refund to appear in your account, depending on your payment provider.
Will I keep access to my presentations?
No, access to GenPPT and your presentations ends immediately after refund processing. Export any needed presentations before requesting a refund.

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